Workflow: Client Education
Client education logo.

Short Description: Creation and dissemination of educational content for training or to promote awareness of a topic.

Full Description: Several organizations need to educate their users with knowledge targeted at developing specific skills or behavioural changes, or enhancing public awareness about a topic, service or programme. In most cases, they use a course or programme’s educative content, which is delivered inside or outside of a traditional classroom or educational institution. It could also include information and illustrative content to create awareness about specific concepts, services and facilities. It uses assessment tools to evaluate the achievement of learning objectives. Common examples of client education include the training of field workers supporting users in adopting new processes, introducing women to the importance of and facilities for hygiene management, family planning and institutional assistance for managing pregnancy, or for supporting formal education in educational institutes.

Other Names: Learning

Sample mappings of workflows to use case:

  • Agriculture: Market linkage: Enrolment in training programs to access market services to improve profitability
  • Education: Remote learning: Creation and dissemination of all course materials
  • Health: Maternal and newborn health: Information about facility-based deliveries, the importance of pre- and post-delivery care and scheduled vaccinations


Use Cases
Building Blocks
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